Is there a delivery fee?
There may be a delivery and setup fee depending on location.
What is your delivery and pickup policy?
We will deliver 1-2 hour prior to even start time and we will arrive for pickup 30 minutes -2 hour after event ends.
Is there a deposit?
Yes, there is a $25 deposit due at the time of reservation on all orders. Deposits can only be made via credit card. Prepaid cards will be charged a $250 deposit that is returned after pickup inspection.
Can I cancel my order at anytime?
We allow cancellations due to weather up to 2 hours prior to your event with a full refund of your deposit and no penalties. All other cancellations prior to 24 hours will forfeit deposit. Cancellations made without 24 hour notice will forfeit deposit and be charged 10% of the reservation fee.
* As parents we understand life happens. Children get sick, finances change, and many other tragic incidents. Give us a call if you have an unforeseen life event and need to make special arrangements. *
Do you provide same day delivery?
If our inventory and schedule permits, we will provide same day delivery to areas within 10 miles of our warehouse. All same day deliveries will be charged a delivery fee.
What about weather?
Weather can be unpredictable if there is rain predicted in the forecast and you would rather cancel or reschedule we will allow a full refund of your deposit up to 2 hours prior to your event due to weather. We will not deliver or setup in winds higher than 20mph, rain, snow, or any other inclement weather. Safety is our primary concern and we have the right to cancel at anytime due to weather conditions. If we arrive at your location and you refuse delivery you will be charged full amount of rental.
Do I need to provide anything for setup?
NOPE! We provide everything you need. If you have pets, we ask that your yard is clean of all their tiny treasures, as well as, any other debris. We will not setup in yards with tons of treasures and/or debris such as but not limited to; sticks, rocks, gravel, etc. We reserve the right to cancel any delivery if the location area for the Moon Bounce isn’t clean and/or safe.
What forms of payment do you accept?
We accept cash on delivery and credit cards for personal rentals. For organizations, churches, businesses, and schools we will accept business checks. We do NOT accept any personal checks.
How long can I keep the unit?
We offer 4 hour, 6, and 8 hour rental time slots. Your time begins at the start of your event time. During summer months, we provide rentals until 7pm and until 5pm in winter months. If your event is indoors or you would like to have a night party during summer months, contact us for special arrangements. We apologize but outdoor night parties cannot be accommodated during winter months.
Can we bring toys on the inflatables?
Our combo inflatables have a basketball goal located inside and soft basketballs can be used on these jumpers (we do not provide the basketballs). Unfortunately, on our other inflatables toys are NOT permitted. ABSOLUTELY NO SILLY STRING, FOOD, DRINKS, or GUM allowed in the inflatable. If upon arrival, we find any of these items were inside the inflatable you will be charged an automatic cleaning fee of $150-500.
What are the weight restrictions?
All of our bounce houses are large heavy duty inflatables! We encourage and love to see parents jumpin’ with their Jellybeans! Most of our bounce houses can accommodate up to 250lbs.
Do you only service birthday parties?
Hecks no!! We provide bounces houses for family reunions, baby showers, house warming, outside play, picnics, church events, school events, field day, homeschool events, business parties, fundraisers, charity events, social events, and more.
How do you drain the dunk tank?
The dunk tank is drained onsite.
Will the dunk tank flood my yard?
Depends on your yard. The dunk tank is 450 gallons of water. We will do our best to try and drain the water in a downhill flow, but cannot guarantee this.
Still have questions? Give us a call at 901-609-8131